Shipping policy
Effective Date: 28/07/2024
At Huitième, we are committed to providing a seamless shopping experience, including reliable and timely shipping. Please review our shipping policy to understand how we handle deliveries.
1. Shipping Carrier
We use DHL as our primary shipping carrier to ensure your orders are delivered safely and efficiently.
2. Shipping Time Frame
- Delivery Time: Orders are typically delivered within 10 working days. Please note that delivery times may vary depending on the destination country.
- Processing Time: Orders are processed within 1-2 business days after payment is confirmed.
3. Shipping Costs
- Shipping costs are calculated at checkout based on the weight and destination of the order.
- Any applicable customs fees, taxes, or duties are the responsibility of the customer and may be charged upon delivery.
4. Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order's progress on the DHL website.
5. Delivery Issues
If there are any issues with your delivery, such as delays, lost packages, or damaged items, please contact our customer service team at info@huitiemelabel.com. We will work with DHL to resolve the issue as quickly as possible.
6. Important Notes
- Address Accuracy: Please ensure your shipping address is accurate and complete. Huitieme is not responsible for orders shipped to incorrect or incomplete addresses.
- Delivery Confirmation: DHL requires a signature upon delivery. If you are not available to sign for your package, DHL will attempt to deliver it on the next business day or will provide instructions for re-delivery.
By purchasing from Huitieme, you agree to this shipping policy. If you have any questions or need further assistance, please do not hesitate to contact us at info@huitiemelabel.com.
Thank you for shopping with Huitieme!