Effective Date: 28/07/2024
Welcome to Huitieme. We strive to ensure you are completely satisfied with your purchase. If you are not fully satisfied, we offer a return policy subject to the following terms and conditions:
1. Return Eligibility
- Time Frame: All products can be returned within 14 days from the delivery date.
- Condition: Items must be returned in their original condition, packaging, and with all labels attached. This includes all accessories and packaging materials.
- Exclusions: Items that have been worn, altered, or damaged are not eligible for return.
2. Return Process
To initiate a return, please follow these steps:
- Contact our customer service team at info@huitiemelabel.com to request a return authorization.
- Pack the item securely in its original packaging, including all tags and accessories.
- Ship the item to the return address provided by our customer service team.
3. Refund Policy
- Store Credit: No monetary refunds will be issued. Upon receipt and inspection of the returned item, we will issue a store credit equivalent to the purchase price of the item, excluding any shipping charges.
- Usage: Store credits can be used for future purchases on our website, HuitiemeLabel.com.
4. Additional Charges
- Taxes and VAT: Customers are responsible for any taxes or VAT associated with their orders. These charges are non-refundable.
5. Important Notes
- Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure your return is received.
- Inspection: All returned items will be inspected upon receipt. If the item does not meet the return criteria, it will be sent back to the customer at their expense.
By purchasing from Huitieme, you agree to this return and refund policy. We appreciate your understanding and cooperation. If you have any questions or need further assistance, please do not hesitate to contact us at info@huitiemelabel.com
Thank you for shopping with Huitieme!